The author of this book is a well known in the world of computers and Information Technology. As the Executive Chairman of the Computer Society of India since June 2002, Dr. Deepak Shikarpur has a background of seventeen years in this profession. He has visited several countries as a Consultant, some of them being America, the UK and south-east Asia. BPO is a magic word in the entire world of IT, especially in India. The book carries a wealth of information about this sector, including articles by 44 well known personalities in the field. The book promises to give guidance to those desirous of knowing this area better and it successfully removes the clouds of disinformation, becoming a valuable ‘to keep’ reference book.